What is the IBT Experience?

The IBT Experience is the result of a next generation banking methodology that elevates the quality of financial services presented to small and medium size businesses by offering a unique combination of banking expertise and premier customer service. IBT’s premier customer service includes: the look and feel of our banking centers, true relationships with bank personnel, instead of being just an account number, local decisions, owned and operated by fellow Texans, local involvement in the community, and financial services customized to fit your business needs.

The entire IBT Experience starts when you first enter one of our banking centers. There’s something missing but in a good way. No long lines. This is because we are a business bank instead of a retail bank, and that means our primary focus is on your business and its needs. Next you’ll notice the look and feel of our banking center. Our banking centers are designed to project IBT experience rule number one, expect something special when banking with us. You are no longer just an account number, you become a valued customer.

IBT continues your IBT experience with our people. In order to service your business better, our loan officers do not sit behind desks waiting, but are out in the business community visiting our current and potential clients to understand their needs. Each financial service opportunity will be specifically designed around your current business and future needs. If you are in need of an SBA loan or Cash Management Services, your IBT loan officer will be there and able to architect the financial solution you will need.

Many small and medium size companies overlook the importance and benefits of banking with an independent bank in Texas. First and foremost, all decisions are made locally and not by some call center agent sitting elsewhere in the United States. The decisions are made by individuals who work, live and raise their families in the same areas you do. This gives IBT a better understanding when making critical decisions about the financial needs for your company. Also, you can feel comfortable that the money you deposited in Texas stays in Texas.